About Us

Niche, Boutique Hotel Operating Consultants is a dynamic team of hospitality experts managing full service luxury boutique hotels. We specialize in delivering guests a unique or customized experience in boutique properties. Experienced in all facets of hotel & resort management, services, operations, repositioning, rebranding, development and marketing. We enable owners to realize their vision for an intimate and unique property. We believe in the niche of intimate “Boutique” properties and strive to redefine the brand.

Niche BHOC provides owners with options and flexibility. Whether your property is in transition between managers or seeking to be redefined. Or even if you only require temporary coverage we can provide you with solutions depending on your specific needs.

We provide you with external and objective advice and access to our specialized expertise. We assist you and your team in gaining awareness of our industry’s best practices. We provide organizational change management assistance, development of coaching skills, technology implementation, strategy development, or operational improvement services. We provide expert recommendations for more effective or efficient ways of performance specifically tailored to your needs.

Section Focused – Food & Beverage – Looking to roll out a new F&B program or concept. We can assist with concept development and business planning to ensure a successful roll out.

 

Our “Niche” is in Boutique properties or unique independent hotels in exotic locations. We possess the experience to maneuver a boutique hotel in a competitive market to maximize efficiencies, improve guest satisfaction and ultimately increase profitability. But more importantly, establish a solid local team to carry your property’s unique vision successfully into the future.
 
Devin and Christine Nelles

Devin and Christine can definitely be described as a “dynamic duo.” This husband and wife team have successfully collaborated on projects to introduce major continuous improvements to hospitality properties.

Their achievement focused nature and exceptional work ethic have allowed them to prevail in many challenging situations and ensure the success of hospitality clients. They are available for contracts on an independent or team basis.
 
Our Story

Once upon a time hospitality professionals Christine and Devin met working in an old historic railway hotel in Canada, The Fort Garry Hotel www.fortgarryhotel.com. Beginning first as colleagues & friends then flourishing into husband and wife. They married in Hawaii where the dream of island life was born. After getting back to Canada in the dead of winter (-35 Celsius…true story!) they sold their house, car and put some items into storage and left for the Caribbean with no set plans other than to take their hospitality skills with them (sizzled as some would say). Grenada was the first stop in 2004 as they had some family to stay and visit with. Shortly thereafter they met Wendy and Bernardo (the owners of Laluna www.laluna.com) and one thing quickly led to another and they began a 5 year journey managing their first Caribbean boutique hotel.

In 2009 they made the hard but exciting decision to leave Grenada to travel around the world for a year and start their consulting company called Niche BHOC www.nichebhoc.com. Their consulting gigs led them to Central American jungles, the Pacific coast of Mexico and to live on various remote Grenadine islands. They worked together on various hospitality and development projects from pre-openings and launches to transition of management or ownership to rebranding and even agri-tourism projects.

After a few exciting years of travel and consulting opportunities, they hoped they would find their way back to Grenada and in 2013 they got the call about just that. After completing an 18 month turn around contract for Mount Cinnamon Beach Resort they decided to stay in Grenada for good this time!! Their ongoing love of Grenada and the warmth of the people solidified their decision. At this point they launched their food company called Island Fever Restaurants (www.islandfevergrenada.com) while managing vacation rentals for friends and doing some other consulting gigs in The Grenadines.

In 2016 Devin joined the original Pure Grenada Music Festival team (that Dieter & Jana created) and that is where the relationship started which led to a partnership at Le Phare Bleu in late 2018. Dieter and Jana created such an amazing property and Christine and Devin could not feel more fortunate and proud to partner with them. What they have been able to create with all this amazing infrastructure really speaks to their hard-work, determination and dedication over the years. The Swiss rule! The next phase for Le Phare Bleu (LPB) has become this transition to a more casual marina resort, rebranding the property to LPB with tropical cottages and the introduction of Island Fever Tropical Tavern, and to create a unique marina village.

Testimonials

“An ideal management couple with their combined skills and expertise. They did a remarkable job of motivating the staff and building a true and sincere team spirit.”
Mark Scott, Director of Development, Spice Isle Trading Ltd

“Christine and Devin Nelles were lifesavers for me and my new hotel, Sugar Reef Bequia! ”
Heather Evans, Bequia, St. Vincent & the Grenadines

“They’re fun, friendly, hip and upbeat and they make everything feel really easy while still maintaining a sense of luxury.  It’s a hard to find combination. ”
Pamela Norwood, Travel & Leisure
VP, Associate Publisher for Marketing

“Two very energetic individuals with a lot of passion for the industry… professional and very effective.”
Bernardo Bertucci
Laluna – Owner

“Niche has developed some projects in a short time that have proved not only financially profitable but also high guest satisfaction.”
Marie Cummings
Club Intrawest – General Manager

“A great transition team!”
Anya Fernald
Belcampo – CEO

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