Mount Cinnamon Resort and Beach Club


Mount Cinnamon Resort and Beach Club
Grenada, West Indies, Caribbean
The Resort: 22 luxury villas and hacienda suites
Turnaround Project

Project Summary:

– Contracted to turnaround the property with poor morale and guest satisfaction and poor financial results.

– Villa property with multiple owners and rental pool.

– Created strategic plan for organizational restructuring and instituted major changes to resolve a multitude of operational issues and reduce costs while managing a very tight budget.

– Developed manageable systems and instituted controls including departmental processes, training programs, inventory and ordering procedures.

– Oversaw major renovations including kitchen remodeling and infrastructure upgrades to improve sanitation, safety, esthetics and functionality. As well as guest room upgrades.

– Increased investment potential for the privately owned villas.

– Changed corporate culture and fostered a more positive team by developing staff and instituting.

– Employee of the Month and various other staff incentives and team building.

– Conceptualized and instituted a clear culinary vision, processes, systems, manuals and training programs. Created all food and beverage menus. Initiated special events and increased volume.

– Responsible for the hiring and grooming of a suitable Executive Chef.

– Established a new direction for the organization offering farm to table regionally influenced menus.

– Improved ranking from #8 to #1 on TripAdvisor in less than 12 months and guest satisfaction dramatically.


“An ideal management couple with their combined skills and expertise. They did a remarkable job of motivating the staff and building a true and sincere team spirit.”
Mark Scott, Director of Development, Spice Isle Trading Ltd

“Christine and Devin Nelles were lifesavers for me and my new hotel, Sugar Reef Bequia! ”
Heather Evans, Bequia, St. Vincent & the Grenadines

“They’re fun, friendly, hip and upbeat and they make everything feel really easy while still maintaining a sense of luxury. ┬áIt’s a hard to find combination. ”
Pamela Norwood, Travel & Leisure
VP, Associate Publisher for Marketing

“Two very energetic individuals with a lot of passion for the industry… professional and very effective.”
Bernardo Bertucci
Laluna – Owner

“Niche has developed some projects in a short time that have proved not only financially profitable but also high guest satisfaction.”
Marie Cummings
Club Intrawest – General Manager

“A great transition team!”
Anya Fernald
Belcampo – CEO